Frequently Asked Questions (FAQs)
Click on a question to see the answer.
Account Management
Can I self-manage my details once I am a member?
App
Do you have an App?
Media Controls
Where do the buttons in the media play mean?
Membership
Do I need to pay anything to join?
How do I upgrade my Account?
How do I see payment details relating to my paid subscription?
Do you offer refunds?
How can I cancel my subscription?
Privacy
Will my details be shared with third parties?
Can I share my password or access code with someone else?
Support
I am experiencing problems logging in or viewing the content. What do I do?
How do I clear my cache and cookies?
Translations
Can I translate content in the Portal?