Frequently Asked Questions (FAQs)

Click on a question to see the answer.

Account Management
Can I self-manage my details once I am a member?

Yes. Each member receives access to an account to self-manage personal details registered with us.

App
Do you have an App?

Yes, and it is free for all members. After you log in to the Portal navigate to Help/App and follow the instructions.

Media Controls
Where do the buttons in the media play mean?
menu buttons
Membership
Do I need to pay anything to join?

No. You can join as a FREE member, but you will have limited access to content in the Portal under this status.

How do I upgrade my Account?

If you are a current member of the GOJU RYU PORTAL, log in, click on "Upgrade Now", and select your preferred Plan.

If you are not a member of the GOJU RYU PORTAL, select either PLUS or PRO Accounts setup here: Plans & Pricing.

How do I see payment details relating to my paid subscription?

To view your payment details, follow these steps:

  1. Log in to the GOJU RYU PORTAL.
  2. . Select Profile/Your Account from the top menu.
  3. Select 'Billing Settings'.

Do you offer refunds?

No, as we have a FREE level where you can try features and access a lot of the content before upgrading your Account to paid status.

How can I cancel my subscription?

To cancel, follow these steps:

  1. Log into the GOJU RYU PORTAL.
  2. Select 'Your Account' from the top menu. If you see your membership type as a PLUS Level or PRO Level, move to the next step.
  3. Select 'Billing Settings'.
  4. Select 'Cancel subscription' and follow the prompts.
Your subscription will be cancelled at this time.

Privacy
Will my details be shared with third parties?

No. We have a policy in place that stipulated we do not share member details with third parties. Your information is secured through encrypted links and protocols in place. We only use your information to ensure you meet the minimum requirements of membership and to communicate with you.

Can I share my password or access code with someone else?

No! Sharing of passwords is strictly prohibited. Passwords are individually assigned to each member of the Portal. Your password should not be shared or stored where it is likely someone else will view it. If you think your password has been compromised please change your password immediately.

Support
I am experiencing problems logging in or viewing the content. What do I do?

We suggest that you always use the latest browser to have the best experience in navigating through the Portal effectively. If you are unsure how to update your specific browser, please refer to the information here: https://www.computerhope.com/issues/ch001388.htm.

If you continue to experience problems, reboot your router and try to access the website again. Alternatively, you should clear your browser cache regularly. Refer to the next FAQ for instructions on how to clear cache.

How do I clear my cache and cookies?

Here are instructions on how to clear your cache and cookies in the most popular browsers: https://its.uiowa.edu/support/article/719.

Translations
Can I translate content in the Portal?

Yes. We have a free Translation Engine built into the Portal. Access it in the top menu.

Elevate your Goju Ryu expertise

Embark on a journey into the rich tradition of Goju Ryu karate, a captivating martial art born in Okinawa, Japan. Goju-Ryu seamlessly merges powerful strikes with graceful, circular motions. Elevate your expertise with the GOJU RYU PORTAL, the leading online platform embraced by practitioners globally. The GOJU RYU PORTAL is operated on a not-for-profit basis.

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