Frequently Asked Questions (FAQs)
Click on a question to see the answer.
Account Management
Yes. Each member receives access to an account to self-manage personal details registered with us.
App
Yes, and it is free for all members. After you log in to the Portal navigate to Help/App and follow the instructions.
Media Controls
Membership
No. You can join as a FREE member, but you will have limited access to content in the Portal under this status.
If you are a current member of the GOJU RYU PORTAL, log in, click on Profile/Your Plan and select your preferred Plan.
If you are not a member of the GOJU RYU PORTAL, select either PLUS or PRO Accounts setup here: Pricing & Plans.
To view your payment details, follow these steps:
- Log in to the GOJU RYU PORTAL.
- Select Profile/Your Account from the top menu.
- Aelect 'Billing Settings'.
No, as we have a FREE level where you can try features and access a lot of the content before upgrading your Account to paid status.
To cancel, follow these steps:
- Log into the GOJU RYU PORTAL.
- Select 'Your Account' from the top menu. If you see your membership type as a PLUS Level or PRO Level, move to the next step.
- Select 'Billing Settings'.
- Select 'Cancel subscription' and follow the prompts.
Your subscription will be cancelled at this time.
Privacy
No. We have a policy in place that stipulated we do not share member details with third parties. Your information is secured through encrypted links and protocols in place. We only use your information to ensure you meet the minimum requirements of membership and to communicate with you.
No! Sharing of passwords is strictly prohibited. Passwords are individually assigned to each member of the Portal. Your password should not be shared or stored where it is likely someone else will view it. If you think your password has been compromised please change your password immediately.
Support
When logging in, make sure you use the login link at the GPJU RYU PORTAL website. The address that should be used in your browser is http://gojuryuportal.com/login/. We recommend that you do not use the longer address: http://www.gojuryuportal.com.
We also suggest that you always use the latest browser to have the best experience in navigating through the Portal effectively. If you are unsure how to update your specific browser, please refer to the information here or cut and paste this address in your browser: https://www.computerhope.com/issues/ch001388.htm.
If you continue to experience problems, reboot your router and try to access the website again. Alternatively, you should clear your browser cache regularly. Refer to the next FAQ for instructions on how to clear the cache.
Here are instructions on how to clear your cache and cookies in the most popular browsers here or cut and paste this address in your browser: https://its.uiowa.edu/support/article/719.
Translations
Yes. We have a free Translation Engine built into the Portal. Access it in the footer menu. If you would like another language added, please send us a support request.